Privacy Policy

Last updated: 15th January 2026

Introduction

This Privacy Policy explains how technoluxor d.o.o. ("we", "us", or "our") collects, uses, and protects your personal information when you visit our website or use our student engagement analytics services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Data Controller Information

The data controller responsible for your personal information is:

technoluxor d.o.o.
Hebrangova ulica 103
10198 Zagreb, Croatia
Registration Number: 968574351
VAT: HR96258741537
Email: privacy@technoluxor.top
Phone: +385 11877299

Data We Collect

We collect different types of personal data depending on how you interact with our services. The data we collect includes information you provide directly to us, information we collect automatically when you use our website, and information we receive from third parties such as educational institutions that use our analytics platform.

Information You Provide

  • Contact information (name, email address, phone number)
  • Organisation or institution details
  • Communication preferences
  • Messages and correspondence you send to us
  • Account registration information for our platform

Information We Collect Automatically

  • Website usage data and analytics
  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent on our website

Student Data (For Educational Institutions)

When educational institutions use our analytics platform, we may process student engagement data including learning activity metrics, assignment completion rates, and participation levels. This data is processed solely to provide analytics services to the educational institution.

How We Use Your Information

We use the personal data we collect for specific legitimate purposes. How we use your information depends on how you interact with our services and the legal basis for processing your data.

Primary Uses

  • Providing and improving our student engagement analytics services
  • Responding to your enquiries and providing customer support
  • Processing transactions and managing accounts
  • Sending important service-related communications
  • Complying with legal obligations and regulatory requirements

Secondary Uses (With Consent)

  • Sending marketing communications about our services
  • Conducting market research and product development
  • Personalising your experience on our website
  • Analytics and performance monitoring

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

  • Consent: Where you have given clear consent for us to process your data for specific purposes
  • Contract: Where processing is necessary for the performance of a contract with you
  • Legal Obligation: Where we need to comply with legal requirements
  • Legitimate Interests: Where we have legitimate business interests that do not override your privacy rights

Data Sharing and Third Parties

We do not sell your personal data to third parties. We may share your information in the following circumstances:

  • With service providers who help us operate our business (cloud hosting, email services, analytics)
  • With educational institutions when providing analytics services
  • When required by law or to protect our legal rights
  • In connection with a business transaction such as a merger or acquisition

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. The specific retention periods depend on the type of data and how it is used:

  • Contact enquiry data: 3 years from last contact
  • Customer account data: Duration of relationship plus 7 years for legal compliance
  • Student analytics data: As specified in agreements with educational institutions
  • Website analytics data: 26 months
  • Marketing data: Until consent is withdrawn

Your Rights

Under GDPR, you have several rights regarding your personal data. You can exercise these rights by contacting us at privacy@technoluxor.top.

Your Rights Include:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your data in certain circumstances
  • Right to Restrict Processing: Request limitation of how we use your data
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent for processing at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication systems
  • Staff training on data protection
  • Incident response procedures

Children's Privacy

Our website and services are not directed at children under 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Privacy Officer
Email: privacy@technoluxor.top
Phone: +385 11877299
Address: Hebrangova ulica 103, 10198 Zagreb, Croatia

Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Croatian Data Protection Authority (Agencija za zaštitu osobnih podataka) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.